• IMPORTANT FOR ALL CUSTOMERS TO READ FIRST: All completed transactions will receive an order confirmation from Demigodz Store via e-mail after purchase. Once your order has been shipped, you will be sent a shipment confirmation e-mail which will include your tracking link. If you have a PayPal account, the tracking information will also appear next to your payment in your PayPal account overview. If you do happen to have any questions or concerns, please feel free to reach us via the 'Contact' link on the bottom right of this page.
• CUSTOMER ADDRESS (VERY IMPORTANT): Please make sure the shipping address you have provided is 100% correct and that it is your current address. If you provide an incorrect or old address with your order and the package ends up being returned to us, you will be responsible for a re-shipping fee to have the package re-shipped to your updated/correct address, as the incorrect address would not be our fault - we simply copy & paste the EXACT address you provide onto our shipment labels. If the package ends up lost, damaged or stolen in transit as a result of an incorrect address provided by the customer, we cannot provide a replacement or refund.
If your package is returned to us because you failed to pick up the package from your local post office/customs department in time, you will also be responsible for a re-shipping fee. We will not take any losses for issues that are not our fault. We simply fill your order and ship to the address you provide.
PAYMENT METHOD:
• We accept PayPal and debit/credit card (through PayPal's service).
• Money orders and checks in US funds can be mailed to our office. Please contact us for order instructions if your only option for payment is a money order or check.
• Your order will be processed (in maximum 3 working days) and shipped after payment.
SHIPPING TERMS:
• We use USPS as our main shipping carrier.
• Full tracking is available for all domestic US orders. International orders are shipped via First Class International Mail and also include full tracking.
• After the package has left our facility, for US customers, it normally takes about 7-10 business days for the shipment to arrive at your address by US Postal Service. Canadian customers can expect 14-18 days in most circumstances. Europe, Australia and other int'l countries will take 15-25 days. Some other areas/countries will sometimes take a little longer, depending on that particular country's customs service.
• Not responsible for customs duties, taxes, fees, or delays out of our control. However, as a courtesy, we do mark all of our shipments as "gifts" to you and enter low value amounts on the contents. In most instances you will not have to pay any VAT/GST upon arrival.
RETURN POLICY:
• If you are not fully satisfied with your purchase because you feel the item is not what was described or is defective, please contact us immediately before filing a dispute case with PayPal. We will work to resolve your concerns.
• This return policy does not apply if it's related to the buyer's mistakes: wrong item purchased, wrong size, wrong address provided, etc.
REFUNDS:
• Due to PayPal's recent change in their refund policy: If a customer changes their mind about an order before it has been shipped or mistakenly makes a duplicate order, and then requests a refund, the original transaction fee that was charged by PayPal ($0.49 plus 3.49% of total in the US, 4.99% of total outside of US) will not be included in the refund. PayPal retains this fee and does not return it to the merchant. We believe it is a very unfair policy, but unfortunately we cannot afford to pay fees based on a customer's mistake or change of mind. For instance, if you are in the US and made a $19.99 total purchase, you would receive back $18.76 (PayPal's non-refundable transaction fee would be $1.23), if you are outside the US and made a $19.99 total purchase, you would receive back $18.42 (fee would be $1.57). For clarification of PayPal's policy regarding this, please refer to this Payment Depot article.